FAQ

Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, Shop Pay, Apple Pay and other secure payment options.

2. How long does shipping take?

Shipping usually takes between 7 to 15 business days, depending on your location. Once your order is shipped, you will receive a tracking number to follow its progress.

3. Do you ship internationally?

Yes, we deliver to most countries worldwide. Shipping fees and delivery times may vary depending on your location.

4. Can I return or exchange a product?

Yes, we offer a 30-day return and exchange policy for unused and unopened items. Please contact our support team to initiate a return.

5. How can I track my order?

Once your order is shipped, you will receive a tracking number by email. Use this number to track your order on our website or the carrier’s website.

6. What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us immediately with a photo of the issue and we will arrange a replacement or refund.

7. How can I contact customer support?

You can contact our customer support team by email at [ store’s professional email ] or by using the contact form on our website.

8. Do you offer discounts or promotions?

Yes, we regularly offer promotions and discounts. Subscribe to our newsletter to stay updated on our latest deals.

9. Can I cancel or modify my order?

Orders can be canceled or modified within 24 hours of being placed. Contact us as soon as possible to make any changes.

10. Are your products safe and high quality?

Yes, we ensure that all our products meet strict quality standards to provide the best for our customers.